March
A lead assigned in KW Command
Your team lead assigns David a referral through KW Command. You call him, then tell The Librarian what he wants: a Sunnyvale townhouse, two kids, a move in the summer.
KW Command keeps the assignment. The Librarian keeps what David told you on the call, ready for the day you follow up.

You: New referral David Kim. Sunnyvale townhouse, two kids, wants to move by July.
The Librarian: Saved David with what he’s looking for and the July timeline. I’ll remind you to check in next Tuesday.

