Grievance Redress Policy

For any questions or concerns about our Environmental & Social Policy and/or the portfolio investments financed by us, please reach out to us at: [email protected] or by sending a mail to the following address: Librarian, Inc. 720 Seneca St Ste 107 PMB 79 Seattle, WA 98101 United States. We’ll ensure a timely response and take appropriate actions after carefully assessing your query or concern.

Where the question or concern relates to a portfolio investment financed by us, the interested or affected person(s) are first encouraged to discuss the matter directly with the portfolio company. In cases where the question or concern was not addressed sufficiently at the portfolio company level, interested parties may submit their query to us in writing, providing the following information:

• A. Name and contact information of the sender;
• B. Name of the company to which the concern relates;
• C. Description of the concern and any supporting documentation;
• D. Date of the incident or action giving rise to the complaint (if applicable);
• E. Specific remedy sought (if applicable); and
• F. Any other information as deemed appropriate by the sender.

There are no fees involved in submitting a question or concern through this process. Interested or affected parties can raise queries or concerns without any fear of retaliation. We take confidentiality very seriously. All submissions will be handled with the utmost care to protect your privacy. You may request that your identity and any personal information remain confidential, and we will not disclose your details to the portfolio company or any other party without your explicit consent.

AIIB PPM

The Project-affected People's Mechanism (PPM) of the Asian Infrastructure Investment Bank (AIIB) is applicable to the portfolio companies of Golden Gate Ventures’ Fund 4. Stakeholders (including but not limited to employees, customers, investors, vendors etc.) of our portfolio companies are encouraged to raise concerns or report instances of misconduct by contacting our team (as per above process) or by filing a submission with AIIB through the bank's submission webpage here.